Your service is immediately activated on placing the order on our site. Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the customer has already started receiving any live trades for any strategy.
On cancellation within stipulated time period, simply contact us with your purchase details. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund as we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided wherever you have already accessed the live strategy trades. Refunds are being processed within 21 days period.